Support / Tips & Tricks

Symmetric Software is continuously developing a “SAFETY NET” of support services for our valued clients... We are here to support your auction business.

Getting Started

If you are just getting started, you may want to print an AuctionRPM Guided Tour. This document walks you through the basic steps in setting up the program for your auction company's needs. Adobe Reader needs to be installed on your computer to view this file. Click Here if you need to download the free Adobe Reader.

Get Adobe Reader


Numerous TRAINING VIDEOS are also available to you. These are designed to help you get comfortable within the AuctionRPM system.


Built-In Help

You may refer to the RPM Built-In Help System by hitting F1 on your keyboard while you are in the AuctionRPM system. This is context-sensitive help that is always available to you. Click here to download the most current help file.


Tips & Tricks...

"Tips & Tricks" Support Documents have been compiled by our technical support team. Scan the list of topics to find useful step-by-step instruction on many of the powerful features built into AuctionRPM.


Live Technical Support

tech_w_headset30 days of Live Technical Support are included with your purchase of AuctionRPM.Talented support associates are available 24/7 to assist you. After our regular business hours, support calls are routed directly to Symmetric Software programming staff.



Live Technical Support is reasonably priced and can provide you peace of mind while you grow your Auction Business. Live Technical Support Pricing is based on your number of RPM users.


Data Migration Services

If your company has an existing customer database that you would like to import into AuctionRPM, please CONTACT US to make arrangements.

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" AuctionRPM ... outperforms the others hands down! I’ve never used a simpler program. Everything is extremely intuitive and just makes sense. "
— Rick Sammons, Bullseye Auction Group

More testimonials ...

Did You Know ...

AuctionRPM is now installed in hundreds of offices around the world including the United States, Canada, Ireland, England, South Africa, Venezuela, and Australia.

Windows Compatibility
AuctionRPM supports all versions of Windows, including Windows 10, 8, 7, etc.

VIN Decoding
You can decode Vehicle Identification Numbers with AuctionRPM.

Credit Card Processing
AuctionRPM now supports credit card processing! Our Merchant Services provide a great way to lower your costs of credit card processing.

Customer Websites

Bullseye Auction Gallery
Atlanta, GA

MTM International
Montreal, Quebec Canada